We want you to be delighted with your order from J. Caxard – Food & Wine Emporium. Please read the following carefully before requesting a return or exchange.
1. Damaged, faulty or incorrect items
We accept returns for defective products – that is, items that arrive:
- damaged in transit
- faulty or unfit for consumption
- incorrectly supplied (not what you ordered)
If your order arrives in any of the above conditions, please contact us within 48 hours of delivery with your order number, photos and details, so we can resolve the issue promptly with a replacement or a full refund, including the original delivery charge.
2. Change of mind
We do not offer refunds for change of mind, except where you have a legal right to cancel your purchase (see section 4). You can, however, exchange unopened items at our shop (see section 3).
3. Exchanges
We are happy to exchange items, provided that:
- the item is returned in person to our shop: J. Caxard – Food & Wine Emporium, Main Street, Camolin, Co. Wexford, Y21 PF79
- it is unopened and in its original condition
- it is returned within 30 days of purchase, with your order number or receipt as proof of purchase
Exchanges do not apply to perishable or chilled items (such as fresh fish and seafood).
4. Your legal right to cancel (cooling-off period)
If you live in the European Union you have a right to withdraw from the purchase of any item within a “cooling-off” period of 14 working days starting on the day after the day the item is delivered to you. This right applies to all items advertised on the Website except for:
- perishable goods and other items likely to expire rapidly (e.g. hampers and gift boxes containing such items and other food and beverage items, in particular refrigerated items)
- sealed items where the seal has been broken.
To cancel, please contact us within this period. Items must be returned unopened and in their original condition. Unless the item is damaged, faulty or incorrectly supplied, the cost of returning it is your responsibility.
5. Refused deliveries
If you choose to refuse delivery of your order or fail to pay any applicable import charges, the parcel may be returned to us by the carrier. In such cases:
- We will refund the cost of the goods and the original delivery charge once the items are safely returned to us
- Any additional costs incurred (including return shipping, customs charges, or handling fees) will be deducted from your refund
6. Refunds
Refunds will be processed once returned goods are received and inspected (or, for damaged or faulty items, once we have reviewed the photos and details you send us). Refunds are made to your original payment method. Please allow a reasonable processing time for this to be completed.
7. Gift vouchers
Gift Vouchers cannot be returned once purchased and cannot be exchanged for cash or other gift cards.
8. Contact us
If you have any questions about your order or this policy, please contact us:
J. Caxard – Food & Wine Emporium
J. Caxard Ltd, Main Street, Camolin, Co. Wexford, Y21 PF79, Ireland
Tel: +353 (0)53 9412978
Email: info@jcaxard.com
See also our Terms & Conditions.
Great Taste Award
Blas na hÉireann Finalist